General Service Areas
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GENERAL SERVICE AREAS FOR EMPLOYEES

Southwest Administrators

Telephone: 626-284-4792

  Toll Free: 877-350-4792

SWA is your Health and Welfare Benefits Administrator. The following service areas with extensions will assist you in reaching the appropriate department. Please have your social security number and group number ready for faster service. Some tips for assisting the service representative in providing you with the accurate and appropriate information:

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Identify the patient and their relationship to the member

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Identify the type of question you have (medical, dental, vision, prescription)

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Be as specific as possible

ELIGIBILITY

Extension 601

 

Verification of eligibility to both members and providers. Requests for benefits brochures, forms, general information, enrollment questions.

HMO DEPARTMENT

Extension 612

 

Questions on HMO enrollment (Kaiser, Health Net and PacifiCare). Additions and deletions of dependents from prepaid coverage. HMO benefits, exclusions, limitations. Problems with an HMO such as an unpaid bill. Verification of enrollment or eligibility. New identification cards.

LIFE INSURANCE

Extension 601

 

Questions on life insurance amounts. Request life booklets and beneficiary cards.  Also see Trust Fund News for Life Insurance.

LIFE INSURANCE CLAIM

Extension 409

 

To file a claim for life insurance, premium waiver application (permanent disability), living benefit options and life insurance conversion options.

RETIREE DEPARTMENT

Extension 848

 

Eligibility, applications for retiree coverage, co-payment information and questions.

COBRA DEPARTMENT

Extension 846

 

All COBRA questions. Forms, election, billing, payments, rates, etc.

CLAIMS MEMBERSHIP SERVICES

Extension 603

 

Medical Reimbursement Plan claims questions. Benefit information and questions. Preferred provider and referral issues. Disability claims. Case Management. Third Party Subrogation.

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Last modified: June 14, 2004